Thread: PURE FM....PFM

I get a kick out of meeting an airplane to do some maintenance and check the inbounds in the cockpit with a full workload ahead of me when a passenger de-boarding asks me questions I really know nothing about. Like if they are going to put their luggage in the jet way. I tell them that small airplanes do this but you will have to go to baggage claim since you are flying the larger planes, and the airlines can't sort out YOUR luggage over everyone elses and special deliver it to you there because they took your luggage in the jet way when you got on board because it was too big since you filled it up with junk like stupid video games and extra underwear and there is no room for oversized luggage in the overhead bins.....(you follow?) Sometimes I just feel like telling them...."Hey pal. I'm with a union and I don't do customer service, but you may want to ask the pilot when he gets out of the cockpit." But of course, I don't say that and I try to represent my airline in a positive note.
Why do passengers feel like all employees in an airlines do the same job? I'm a grease monkey. I don't deal with luggage and its whereabouts. I'm sure they don't want my grubby hands grabbing their nice clean luggage. Maybe I should just smile and say...."Hello and welcome to this hell hole 150 degree heat in Houston and I don't know why in the world you came here but........I just don't know the answer to your question. I fix airplanes. I don't do customer service nor want to so that is why I shoot grease all night long in the graveyard shift have a nice day."
OR....maybe I should tell them...."No use in worrying don't you worry dontcha cry, cuz if you get it wrong you'll get it it right next time."
Which, is an old blast from the past tune......check it out.
Get it right next time Gerry Rafferty