DNA I have been by-passed or put on the airport standby list incorrectly once or twice. When it happens I don't get angry I treat it as a training issue. The last time it happened in one of our hubs I made a beeline to the Manager on Duty to explain that I was not complaining, but the Agent at gate so and so needed additional training. He had just left a group of senior employees sitting at the gate while boarding Companions and new hires. I even took the time to look up the computer courses that addressed the Standby list.

Though it was not right what happened at the gate I was sure that same Agent would not make the mistake of letting it happen again.