<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by CSSup:
DNA I have been by-passed or put on the airport standby list incorrectly once or twice. When it happens I don't get angry I treat it as a training issue. The last time it happened in one of our hubs I made a beeline to the Manager on Duty to explain that I was not complaining, but the Agent at gate so and so needed additional training. He had just left a group of senior employees sitting at the gate while boarding Companions and new hires. I even took the time to look up the computer courses that addressed the Standby list.

Though it was not right what happened at the gate I was sure that same Agent would not make the mistake of letting it happen again. <HR></BLOCKQUOTE>

Thanks for the ideas/comments!

While we have "let this go" ....we are still receiving suggestions like yours...and ... ie Confront the agent; write it up in a constructive manner; take it to the next level, etc.

One of the problems at the time, we did not know for sure, although we were 90% sure, that these were non-revs.


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As for the who to call and what to ask question...

I've personally found that 9 times out of 10, when I call the main reservation number and ask for the non-rev desk (first)...I get a very co-operative RSA (the one who origianlly answered) to help me. So in my limited experience...I'd suggest asking for the non-rev desk