Keep in mind my training was over a decade ago but the information is current. . . . Our full time training for reservations is 3 weeks classroom with another 3 weeks of OJT. This is to learn general sales. After 2-3 months on the job you are taken off of the phones again for another 2 weeks of training on changes then another 1 week of OJT for that portion. You are then monitored weekly and on probation for 6 months to make sure you are not making major mistakes and are always answering that call with a smile in your voice

And, yes, this is for a job that starts about $11/hr and we had people lining up when we were still hiring. On the up side, they get paid during training now - something I didn't get. We got paid a lump sum before taxes of $500 for the entire training period and then only if you passed everything!