Just my opinion. Here we see it again. It sounds like this retiree is not a frequent flyer. Leaves one to ponder how well he/she prepares the "buddy" for travel and the rules. It can give the buddy program a black eye. I'm very protective of my buddys on who I offer to and besides a thorough briefing, I also keep them updates on what the travel day will look like right up to departure. I am at their call, never bother the agent. Sometimes what looks good right now can crap out the day before.
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