I concur that this is a forum for airline employees and not for the flying public but seems anyone can really join here so you don't know what you really got. First I'd like to say that I have the upmost respect for you REDCOATS out there. I see them dealing with the public and you guys have a very tough job. I couldn't do it and I wouldn't want to do it. I am glad to deal in Maintenance where my interaction with the public is quite limited. HOWEVER, I have to understand systems for parts ordering, entering paperwork and signing off work completed. Then I also have to be able to look up things in the maintenance manuals REALLY FAST to have a plan of attack on how I intend to take care of a situation with maintenance inbounds. Sometimes its battle. I think I'm in a foxhole somewhere in Vietnam in 1966 about to be overran around my perimeter and I'm shooting bullets twinkling on the barrel to keep it from boiling and melting away. Here is a trick on what I do. Ask questions, and DON'T GET IN A HURRY. At times I feel like this situation is just not going to happen, so after I regroup and take my time, I methodically think my way out of the situation. Try and do the same on the computer. In other words, don't let it kick you in the butt. You control the computer, don't let it control you. Now with that attitude, you can't lose. Have a nice day.



Quote Originally Posted by cjjohnson View Post
I'm so sorry if I sounded whiney to you but sometimes the truth comes out that way. When even the dl agents don't like and struggle with the computer system I feel like it is a system problem not my problem. I have had to learn other systems in my time such as sabre and picked them up pretty quick so again it is a systwm problem. As for the customers being spoiled you can certainly tell an old nw customer from a dl customer. Nw customers would use the kioks and be in and out in no time instead of waiting in line for an agent just because they don't feel like doing it for themselves,Then yell at the agents cause it took so long to get waited on. I treat the customres like gold and give whatever i can but this is a forum for airline employees not for the flying public and we should be able to express our opinions freely here. I am a redcoat professional and act the part at work but it is good to express the frustration somewhere.